Cancellation/Refund Policy
Cancellation/Refund Policy
Welcome to Vikram Uberoi's Cancellation/Refund Policy. We understand that circumstances may arise where you need to cancel or return your order. Please review the following policy regarding cancellations and refunds:
1. Cancellation Policy:
You may cancel your order within 15 working days of placing it. To request a cancellation, please contact our customer support team as soon as possible with your order details.
2. Refund Process:
Refunds for cancelled orders will be processed within 15 working days after the cancellation request is approved. Please note that it may take additional time for the refunded amount to reflect in your account, depending on your payment method and financial institution. In total the refunded amount will be reversed to you within 21 working days.
3. Return Policy:
If you wish to return an item for any reason, please contact us within 15 working days of receiving your order. Items must be returned in their original condition and packaging to be eligible for a refund or exchange.
4. Damaged or Defective Items:
In the event that you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund. We may request photographic evidence of the damage to process your request.
5. Non-Refundable Items:
Certain items may be non-refundable, such as personalized or customized products. Please check the product description carefully before making your purchase.
6. Shipping Costs:
Shipping costs associated with cancelled orders or returns are non-refundable, unless the return is due to an error on our part.
7. Contact Us:
If you have any questions or concerns regarding our Cancellation/Refund Policy, please don't hesitate to contact us for clarification.